Privacy Policy


Last Updated on July 6, 2016

The website aerogel.com (the “Site”) and any smartphone software application (“Application”) are brought to you by Aspen Aerogels, Inc. (“Aspen,” “we,” “us,” or “our”). This privacy policy provides information about our policies and procedures regarding the collection, use and disclosure of personal information received through the Site and Application (the “Privacy Policy”). This Privacy Policy is incorporated into, and is part of, our Terms of Usewhich govern your access to the Site. Unless otherwise defined herein, capitalized terms shall have the meaning assigned to such terms in the Terms of Use.


If you have comments, suggestions, questions or concerns about our Privacy Policy, please contact us at privacy@aerogel.com


1. WHAT INFORMATION IS COLLECTED ON THE SITE

A.Information You Provide To Us. Through the Site or Application when you (i) subscribe to our email list to receive our newsletter, (ii) download materials made available on the Site, or (iii) if you would like to be contacted by one of our technical representatives about technical/product questions, obtaining samples, or purchasing our products, you must provide us with the following information: your first and last name, your company name and address, your email address, your company’s industry, your group type and job function, your area of interest, and any additional information you wish to provide in the open message field. You may also voluntarily provide us with your phone number if you choose to do so. You can also sign up for our email alerts by simply providing us with your email address. If you contact us by phone or email, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you.

B.Your Consent to the Export, Transfer, Storage and Processing of Your Information. When you provide us information for the reasons described in A(i) or A(iii) above, we require you to give your express consent for the export, transfer, storage and processing of the data you are submitting through the Site to or within the jurisdiction of the United States and in accordance with and as described in this Privacy Policy. Please do not submit any information through our Site if you do not agree to such export, transfer, storage and processing of your data.

 C. Information We Collect About Your Interaction with the Site. We collect additional information about your interaction with the Site without identifying you as an individual (“Anonymous Information”) by using cookies or other automated technologies on the Site as described in the section titled “COOKIES AND LOG DATA" below. For example, we receive certain standard information that your browser sends to every website you visit, such as your IP address and information about your browser and operating system, access times, and referring website address. We may use Anonymous Information for any purpose in our discretion. For clarity, Anonymous Information means information that is not associated with or linked to your personal information and does not permit the identification of individual persons.

 D. Direct marketing. We may send out marketing communications (such as a newsletter) to our customers to explain exciting developments with our business or to offer special promotions on our products and services. We will only use your personal data for such direct marketing if you expressly give us consent to do so by agreeing to this Privacy Policy. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a marketing message. Please understand that if you choose not to receive promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and/or communications with us.

 2. WHAT INFORMATION IS COLLECTED IN THE APPLICATION

A.Information You Enter Into The Application. Any information you enter into the Application may be captured by the Application, the smartphone operating system or other associated system and some of that information may be shared with us or our affiliates and partners in connection with providing products and services.

 B.Information You Expressly Send Us. Any information you enter in the Application, its Settings, including information you expressly transmit, such as your personally identifying information, location other technical information for the insulation requirements when you request for a quotation, will be used by us or our affiliates and partners to contact you in connection your evaluation, purchase and use of our products or services.

 C.Your Consent to the Export, Transfer, Storage and Processing of Your Information. When you provide us information for the reasons described in A or B above, we require you to give your express consent for the export, transfer, storage and processing of the data you are submitting through the Site to or within the jurisdiction of the United States and in accordance with and as described in this Privacy Policy. Please do not submit any information through the Application if you do not agree to such export, transfer, storage and processing of your data.

 D.Direct marketing. We may send out marketing communications (such as a newsletter) to our customers to explain exciting developments with our business or to offer special promotions on our products and services. We will only use your personal data for such direct marketing if you expressly give us consent to do so by agreeing to this Privacy Policy. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a marketing message. Please understand that if you choose not to receive promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and/or communications with us.

3. HOW IS THE INFORMATION COLLECTED ON THE SITE OR APPLICATION USED AND SHARED
  

A. How We May Use Your Information. We may use the information we collect from and about you on the Site, through the Application or otherwise (collectively, “Information”) for any of the following purposes: (i) to operate and refine the Site or the Application; (ii) to respond to your requests and inquiries; (iii) to contact you and to communicate with you about our products and services; (iv) to notify you about important changes to the Site or Application, such as updates or revisions to this Privacy Policy, Application’s End User License Agreement (EULA), or our Terms of Use, security announcements or other similar messages; (v) to review Site usage and operations and to improve the content and functionality of the Site; (vi) to provide you with information and materials about our products and services; (vii) to address problems with the Site; (viii) to protect the security or integrity of our Site, our customers, and our business, or (ix) to tailor the Site to your and other visitors’ needs.

 B. How We May Share Your Information. We will not sell or lease your Information to any third party. Except as otherwise expressly provided in this Privacy Policy, Aspen will only share your Information: (i) as required by law or regulation or as we believe in good faith that disclosure of such personal information is reasonably necessary to: (1) satisfy any applicable law or regulation, (2) to respond to claims and/or to comply with a judicial proceeding, court order or legal process served on us, (3) to protect and defend our rights or property, and/or the rights or property of our customers, or third parties, as permitted by law, (4) to detect, prevent or otherwise address fraud, security or technical issues; or (5) to enforce our Terms of Use, EULA; and/or (ii) with our service providers that provide certain services to maintain and operate the Site or the Application (e.g., we may use third parties to host the Site or operate various features available on the Site or the Application) and those service providers will be permitted to obtain only the Information they need to deliver their service(s). As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the Information, but would continue to be bound by this Privacy Policy unless and until it is amended.

4. WE USE iAPPLICANTS TO HELP MANAGE OUR CAREERS PORTAL

We have partnered with a third party service provider called iApplicants powered by ApplicantPro. (“iApplicants”) to allow us to post job opportunities and collect information about interested candidates. When a candidate signs up for job alerts or applies for one or more of our job postings, please note that all information submitted by the candidate is provided directly to iApplicants and is stored by iApplicants, and as such, it is important to review iApplicant’s privacy policy and terms of use to understand their information security practices. Aspen will have access to all the information you provide directly to iApplicants. We encourage you to read iApplicant’s privacy policy and terms of service by clicking the following links:


iApplicant’s Privacy Policy: https://www.iapplicants.com/privacy-policy/
iApplicant’s Terms Of Service: https://www.iapplicants.com/terms-of-service/

5. SECURITY OF YOUR PERSONAL INFORMATION

We have implemented reasonable technical and organizational measures designed to deter unauthorized access to and use, destruction of, modification of, or disclosure of personally identifiable information we collect via the Site or Application. Regardless of the precautions taken by us or by you, no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure. Moreover, the information you may transmit to us through the Application may be transmitted through email, which is not a secure internet data transfer. We cannot ensure or warrant the security of any information you transmit to us and you provide all personally identifiable information via the Site or the Application at your own risk.


6. COOKIES AND LOG DATA

A. Tracking Technologies. Unique identifiers such as cookies (which are small text files stored locally on your computer that help store user preferences and may be html files, Flash files or other technology), web beacons or clear gifs (which are small pieces of code placed on websites used to collect advertising metrics, such as counting page views, promotion views, or advertising responses), tags, scripts or similar technologies (collectively referred to as “Tracking Technologies”) may be used by Aspen and our marketing, analytics or other service providers to understand Site usage, help customize our content, offerings or advertisements on the Site, personalize your experience on the Site, analyze trends, and for other purposes related to our management and administration of the Site. Certain browsers have a “do not track” feature that allows you to tell websites or applications that you do not want to have your online activities tracked. Please consult the “Help” section of your browser for more information. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt out of internet based advertising. To learn more about internet based advertising or to opt-out of internet based advertising, please visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Please know that certain areas and features of our Site may be affected by turning off Tracking Technologies and you should be aware that disabling cookies or similar devices might prevent you from accessing some of our content or experiencing certain features as designed.

 B. Log Files. Log data collected on web servers supplies us with aggregate information about the number of visits to different pages on our Site. We use such aggregate information to improve access to our content based on our visitors’ browsers and operating system types to make our content available to as many users as possible. We do not link the “log data” collected to personally identifiable information submitted by users in connection with their use of the Site.

 C.This Privacy Policy covers the use of Tracking Technologies by Aspen and does not cover the use of cookies or other technologies by any advertisers or other third parties. Some of our third-party service providers may use cookies on our Site but we have no access to or control over these cookies.

 D. BY AGREEING TO THIS PRIVACY POLICY AND USING THE SITE, YOU ARE CONSENTING TO THE USE OF TRACKING TECHNOLOGIES AS SET FORTH IN THIS PRIVACY POLICY.

7. ANALYTICS PARTNERS

We partner with Google Analytics, the App Store™, and Brave River Solutions (“Analytics Partner”) to gain insight into our Site or the Application and to improve your experience. The Analytics Partner uses a variety of techniques to collect de-identified, non-personal information about your visit to our Site and may use session and persistent cookies, web beacons or other tracking technologies to collect such information (please see Section 5 for a description of cookies and web beacons). In order to make sure you understand how our Analytics Partner handles your information and interactions with our Site, please read our Analytics Partner’s terms of service as Aspen has no ability to control or monitor our Analytics Partners’ data collection or data use practices. For information on how to opt-out of the services our Analytics Partner provides, you can visit the Digital Advertising Alliance’s Consumer Choice website at: http://www.aboutads.info/choices/.


8 LINKS TO OTHER SITES

Our Site may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. Please be aware that the terms of our Privacy Policy do not apply to these third-party websites.


9. CHILDREN UNDER 13

This Site is not intended for, or designed to attract, children under the age of 13 and as such, we do not intentionally gather information from individuals who are under the age of 13. Upon notification that a child under 13 has provided us with personally identifiable information, we will delete the child’s personally identifiable information from our records.


10. CALIFORNIA USERS/VISITORS

California Civil Code Section 1798.83 permits users who are California residents and who have provided us with "personal information" (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident, you may contact us by writing to: Aspen Aerogels, Inc., 30 Forbes Road, Building B, Northborough, MA 01532.


11. CANADIAN USERS/VISITORS

Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by Aspen by writing to: Aspen Aerogels, Inc., 30 Forbes Road, Building B, Northborough, MA 01532. We may ask you to pay an administrative fee for accessing or copying your personal information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personal information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish to request additional information about our information management, or would like us to access, correct or have us investigate any matters in relation to your personal information, please contact us.


12. NOTICE TO VISITORS OUTSIDE OF THE UNITED STATES

You should be aware that the United States and other countries have not harmonized their privacy regulations. Because Aspen and its servers are located in the United States, our Privacy Policy has been prepared to comply with applicable United States regulations. By accessing and/or using the Site and providing personal information to us via the Site, you consent to the processing of your personal information as described in this Privacy Policy and you agree to the level of privacy protection set out in this Privacy Policy.
13. CHANGES TO THIS PRIVACY STATEMENT

Each time you use the Site, the current version of this Privacy Policy will apply. When you use the Site, you should check the date of this Privacy Policy (which appears at the top of this Privacy Policy) and review any changes since the last version. You can always refuse to accept any changes to our privacy policy by terminating your use of the Site. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. Continuation of your use of the Site shall be considered acceptance of the change in the Privacy Policy.

14. HOW TO CONTACT US
If you have any questions about our Privacy Policy, please contact us by one of the following options:

By e-mail: privacy@aerogel.com
By phone: 1-888-481-5058 or 1-508-691-1111
By mail: Aspen Aerogels, Inc., 30 Forbes Road, Building B, Northborough, MA 01532.


© COPYRIGHT 2016 Aspen Aerogels, Inc., ALL RIGHTS RESERVED.